Travel Agent
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Amy Smith
123 Main Street • Atlanta, Georgia 30339
Home: (555) 555-1234 • Cell: (555) 555-1235

asmith@sample~resume.com


OBJECTIVE

A challenging position within the travel industry.


SUMMARY OF QUALIFICATIONS
  1. Ten years of experience in the travel industry.
  2. Thorough knowledge of reservation systems and transactions processing, including Sabre.
  3. Strong customer service skills, with the ability to diffuse difficult situations.
  4. Proficient in general office duties, including Microsoft Office and QuickBooks Accounting.
EXPERIENCE

9/96- Present          Travel by Numbers, San Jose, CA
                                    Support Agent


  1. Burst tickets and ensure correct formatting/dates of tickets processed.
  2. Book hotel and rental car reservations for various corporate clients.
  3. Use Sabre and other on-line engines to process tickets.
  4. Create bundled packages that are unique to Travel by Numbers.
  5. Respond to customer service requests and assist travelers with all needs.
4/94 – 9/96           Silver Seas Cruises, San Jose, CA
                                 Sales Representative


  1. Booked travel on the world’s highest rated luxury cruise line.
  2. Assisted discerning guests choose cabin accommodations.
  3. Provided corporate booking services to company sales groups.
  4. Worked with a partner travel agency to book first-class airfares.
  5. Assisted with the managing of the office.
3/90 – 4/94           Bus Tours by the Bay, San Francisco, CA
                                 Tour Guide


  1. Acted as bus tour guide for a San Francisco touring company.
  2. Presented city information to international tourists and student groups.
  3. Learned Spanish as a second language as part of the job training.
  4. Assisted the Office Manager with general duties.
EDUCATION
    Travel School of San Jose, CA, 1990
    San Jose State University, San Jose CA 1989
    (coursework in marketing completed)
REFERENCES
    Furnished upon request.


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