123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Seek the Challenging Position of Teller
A highly talented Teller with huge experience in efficiently processing daily transactions for personal and commercial account holders, providing excellent customer service, utilizing sales techniques to recognize the needs of customers and match those needs to available products and services.
Summary of Qualifications
More than eight years experience.
Great working knowledge of First Federal policies, procedures, and systems.
Exceptional ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact, while providing high level of customer service.
Profound working knowledge of Microsoft office applications including Word and Excel and business equipment including 10-key, money counters, and telephone.
Demonstrated ability to pass teller training program with a test score of 85%.
Excellent communication and leadership skills.
Remarkable professional appearance, dress, and attitude.
Solid math skills.
Proven ability to hear average or normal conversations and receive ordinary information.
Ability to move frequently and regularly using the wrists, hands, and fingers.
Excellent interpersonal and customer service skills.
Strong organizational skills and ability to work within a small group.
Uncommon familiarity with various office equipment, including a personal computer.
Savers Bank Inc., Tarrytown, NY 2000 - Present
Process customer financial transactions within assigned limits and established guidelines.
Provide excellent customer service in completing transactions efficiently and in a friendly, professional manner.
Meet sales and referral goals by identifying and selling Association products and services beneficial to the customers needs.
Maintain a current knowledge of new and existing products and services.
Participate in promotions and sales activities to ensure the Bank's growth.
Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
Support daily tasks that maintain optimal integrity of the Bank.
Balance ATM, process night drop, balance negotiable instruments, review kiting report, verify travelers check stock, process returned mail, balance credit card machine, and monitor lobby rate sheets and brochures.
Attend training opportunities as presented.
Participate in Resident Expert program to strengthen knowledge and participate in knowledge sharing corporate philosophy.
Identify fraudulent activity to prevent potential losses to the Bank.
Take appropriate corrective action and notify supervisor.
Balance cash drawer and teller transactions within established guidelines.
Perform cash handling functions in an accurate and secure manner for receiving, receipting and processing of payments.
Responsible for the safekeeping of money received for cash drawer and the prompt accounting or transfer of funds to safeguard against loss, and to establish and maintain cash drawer limits according to policy.
Global View Inc., Tarrytown, NY 1997 - 2000
Received checks, cash, and direct deposits; reconciled accounts daily; entered data into the Company's financial software; prepared the revenue for bank deposit; performed daily cash analysis; verified department's cash receipts.
Received payments, issued receipts, balanced cash, and prepared daily bank deposits; gathered payments and documents from the mail and over the counter; performed data entry and posted receipts to various Company accounts and funds; operated cash register.
Collected checks with Non Sufficient Funds (NSF); prepared and sent NSF notices; prepared documentation and represented the Company in small claims court.
Reconciled a variety of ledgers, account records, reports, and general ledger accounts; inputted and updated journal entries.
Answered and routed calls as appropriate; received the public at the front counter; answered questions and processed requests; sorted and processed mail; maintained a variety of records and files; ordered supplies for assigned department; assisted customers with questions.
Established positive working relationships with representatives of community organizations, state/local agencies and associations, Global View management and staff, and the public.
New York University, NY Associate Degree in Finance (1997)