123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Seek the Challenging Position of Sales Supervisor
A gifted Sales Supervisor with huge experience in recruiting, training, coaching and developing Professional sales representatives; managing the sales efforts to achieve and exceed assigned sales goals; and interpreting and communicating company objectives in order to maximize team sales revenue.
Summary of Qualifications
More than eight years experience.
Deep supervisory, training, coaching and mentoring experience.
Excellent computer proficiency, including Microsoft Office software and groupware.
Strong communication skills.
Remarkable ability to travel to sales meetings, conventions, and customer visits.
Uncommon ability to work beyond conventional business hours to complete assignments as required.
Sound ability to understand financial statements, sales forecasts, production plans and to manage the same.
Strong ability to make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or by operating a calculator.
Exceptionally self motivated and great ability to work on own initiative.
Thorough knowledge of telephone systems.
Outstanding organizational skills.
Excellent verbal and written communication skills.
Flexible and uncommon ability to work with others as a team.
Demonstrated positive leadership.
Thorough knowledge of principles, techniques, and objectives of marketing, sales, and supervision.
M&S Inc., Tarrytown, NY 2002 - Present Sales Supervisor
Supervise the activities of assigned sales territories to meet and exceed yearly sub team goal.
Assist sales representatives in developing long term and daily territory plans that optimize time and resources.
Recruit, hire and train new inside sales representatives for openings within assigned sub team; maintain pool of qualified candidates.
Identify training and/or coaching needs and plan necessary steps to achieve desired results.
Ensure that all Inside Sales Representatives achieve the required level of product knowledge necessary to promote assigned titles.
Interpret and analyze team sales data to forecast and enhance sales rep productivity.
Create and foster a motivational work environment, which encourages professional development, team collaboration and high performance.
Complete all required reports regarding sales and sales campaigns, market feedback and team territory management activities.
Manage assigned team travel expense budget.
Cover open territories by making sales calls to generate new business or to close pending business, solicit market feedback and manuscript leads.
Complete staff assessment and performance appraisal documents.
Responsible for management of account assignment activities, including adjustments, dispute resolution and account investigation.
Work with editorial and marketing staff to prioritize sales campaigns and to provide solutions to sales representatives' needs.
Identify and confront performance issues - including communication of gaps in performance, coaching to improve performance, clearly setting expectations and taking further disciplinary action as appropriate.
Keep apprised of M&S mergers and acquisitions as it pertains to Sales Rep responsibility.
Maintain expert knowledge of all product and content delivery systems.
Train and supervise interns and temporary staff as applicable.
Perform additional tasks as assigned by team management.
M&S Inc., Tarrytown, NY 1997 - 2002 Customer Service Representative
Received telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors.
Achieved and maintained rapport with customers and worked to give them the best possible service.
Used a CRT to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders.
Ensured that correct codes were used for retrieving and inputting information.
Followed up on inquiries by checking computer runs on CRT for delivery information.
Worked closely with expeditor in production control regarding deliveries of scheduled shipments.
Handled the needs of sales representatives and customers by area of the United States.
Made price quotations immediately by phone on price book items.
Prepared forms for price quotations on items not contained in price book and forwarded to clerk for preparation of quotations.
Checked with credit department concerning credit status of customer when rush orders are received.
Contacted distributors or checked computer printouts from customers to locate requested items in order to meet customers' delivery requirements.
Relayed this information to customers.
Maintained files of active orders and posted activities such as change notices, scheduling changes, partial shipments, and credit changes.
Prepared paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued.
Handled government orders as a backup when necessary.
State of New York licensed driver (CDL), and have no prior accidents.
New York University, NY Bachelor's Degree in Marketing (1997)