AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Seek the Challenging Position of Reservation Ticket Agent
A highly talented Reservation Ticket Agent with huge experience in making and confirming reservations for passengers and selling tickets for transportation agency; checking baggage and directing passengers to designated concourse, pier, or track.
Summary of Qualifications
More than five years experience.
Thorough knowledge of ways and methods for providing superb customer and personal services.
Excellent knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Great knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Remarkable Knowledge of administrative and clerical procedures and systems.
Profound ability to communicate effectively both orally and by writing.
Exceptional ability to listen actively to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
In-depth ability to understand written sentences and paragraphs in work related documents.
Strong ability to concentrate on a task over a period of time without being distracted.
Exceptional flexibility to work varied shifts, weekends, and holidays.
Strong familiarity with computers and ability to type at least 25 wpm.
Excellent problem-solving and interpersonal skills.
Remarkably clear speaking voice and profound fluency in English language.
Sound knowledge and ability to communicate in Spanish and French languages.
Professional Experience
Aptop Travels Inc., Tarrytown, NY 2003 - Present
Reservation Ticket Agent
Arrange reservations and routing for passengers.
Examine passenger ticket or pass to direct passenger to specified area for loading.
Plan route and compute ticket cost, using schedules, rate books, and computer.
Read coded data on tickets to ascertain destination, mark tickets, and assign boarding pass.
Assist passengers requiring special assistance to board or depart conveyance.
Inform travel agents in other locations of space reserved or available.
Sell travel insurance.
Announce arrival and departure information, using public-address system.
Telephone customer to advise of changes with travel conveyance or to confirm reservation.
Sell and assemble tickets for transmittal or mailing to customers.
Answer inquiries, such as airlines, bus companies, railroad companies, and steamship lines.
Check baggage and direct passenger to designated location for loading.
Assign specified space to customers and maintain computerized inventory of passenger space available.
Determine whether space is available on travel dates requested by customer.
Flygood Airline Inc., Tarrytown, NY 2000 - 2003
Cargo System Control Agent
Handled telephone contacts with prospective cargo customers.
Initiated and completed cargo booking and tracking transactions.
Computed cargo rates.
Responded to system cargo questions relating to policy, procedures and cargo system functionality.
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