Insurance Office Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

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123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235

Objective:   Seek the Position of Insurance Office Manager

SUMMARY:   Highly knowledgeable, skillful and resourceful Insurance Office Manager with great experience in supervising administrative support workers, such as office clerks and secretaries, and coordinating administrative support activities, ensuring that their jobs are done efficiently.

Summary of Qualifications

  • Over eight years experience.
  • Remarkable ability to file, perform accounting functions and    maintain records.
  • Excellent knowledge and ability to perform reimbursement.
  • Excellent typing and telemarketing skills.
  • Exceptional verbal and written communication skills.
  • Strong knowledge of basic computer skills and programs, such    as MS Office, Word, Excel.
  • Thorough knowledgeable of major guidelines and patients    eligibility for coverage by third party payor.
  • Sound familiarity with product line and services to meet    customer needs.
  • Uncommon ability to perform supervisory responsibilities over    others.
  • Exceptional ability to communicate in the English language by    phone or in person in a one- to-one or group setting.
  • Profound ability to instruct others in an on-the-job setting.

    Professional Experience

    Alidex Insurance Inc., Minneapolis, MN
    2002 - Present

    Insurance Office Manager
    • Direct and coordinate activities of branch office.
    • Hire and train workers in performing activities, such as selling insurance, processing insurance claims, and underwriting.
    • Review activity reports to ensure that personnel have achieved sales quotas, processed claims promptly, and credited collections to policyholders' accounts.
    • Confer with company officials to plan and develop methods and procedures to increase sales, lower costs, and obtain greater efficiency.
    • Interpret, implement, and enforce company policies.
    • Prepare and submit activity reports.
    • Reconcile earned commissions with commission advances on sales personnel.

    Pediatric Managers Inc., Minneapolis, MN
    2000 - 2002

    Assistant Office Manager
    • Ensured telephone coverage for receiving telephone communication with referral sources and customers.
    • Prepared bi-weekly payroll for Director review and signature.
    • Received referrals from physicians, hospitals, insurance companies, etc utilizing Company documentation and obtaining all necessary information for accurate billing.
    • Received and processed bills and invoices to Corporate Accounts Payable.
    • Performed inventory control of all office supplies, forms, etc.
    • Prepared requisitions for supplies as appropriate.
    • Coordinated all patient information and processed paperwork to Corporate Office for billing.
    • Performed data entry of patient information into ENCORE system.
    • Maintained confidentiality of all Company information, including pricing, patient/employee records, etc.
    • Maintained patient information for billing purposes.
    • Maintained daily logs (i.e., referral, call, etc.).
    • Assisted in Customer Service activities, i.e., over-the-counter sales, proper handling of cash/credit receipts and money and end-of-day balancing.

    Pediatric Managers Inc., Minneapolis, MN
    1998 - 2000

    Office Supervisor
    • Ensured adequate business office staff coverage.
    • Employed, evaluated, and terminated business office staff in conjunction with the Assistant Office Manager.
    • Supervised patient scheduling, assisting in the templating of physician schedules.
    • Ensured and verified the collection of correct and adequate patient and insurance information.
    • Adhered to the credit collection policies and procedures.
    • Coordinated activities and functions of the front office to ensure support of the back office to facilitate a smooth patient flow.
    • Recommended and implemented relative policies and procedures via the Assistant Office Manager and Pediatrics Managers personnel.
    • Addressed and reacted appropriately to personnel and physician concerns/compliments relative to business office operations.
    • Forwarded patient complaints/compliments to the Assistant Office Manager in a timely and constructive manner.
    • Prepared and implemented a business office orientation and training program.
    • Complied with point-of-service collection policies and procedures to maintain an acceptable cash flow.
    • Verified all daily close activities and deposits for accuracy.
    • Maintained effective communication with physicians, subordinates, Assistant Office Manager, patients, and Pediatrics personnel.
    • Maintained accounts receivable at or below predetermined standards.
    • Maintained an acceptable collection ratio at or above predetermined standards.
    • Demonstrated a positive customer service attitude/behavior.
    • Completed all other duties as assigned.


    Associate Degree in Business Administration
    University of New York (1998)

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