Hotel Spa Director Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

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Objective:   Seek the Position of Hotel Spa Director

SUMMARY:   Remarkably knowledgeable, creative and skillful Hotel Spa Director with great background in growing new business opportunities, developing the market, overseeing the human resource department; performing and managing the day-to-day of Spa.

Summary of Qualifications

  • Strong ability to direct and build operations from all spa    revenue centers.
  • Thorough knowledge of spa retailing operations.
  • Superb interpersonal skills.
  • Great knowledge of budget control and profit and loss    strategies.
  • Exceptional ability to lead by example
  • Uncommon ability to coordinate work activities with other    departments.
  • Exceptional oral communication skills to negotiate and    persuade guests and staff to achieve results beneficial to    operation of hotel.
  • Exceptional leadership qualities including strong desire to    develop and promote subordinates.
  • Strong fairness, organized, and strong independent judgment.
  • Remarkably professional with in-dept ability to work with a    multi-cultural staff in a multi-task environment.
  • Great regard for the workforce, concern for quality, hospitality    and guest satisfaction.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Spa Director
    • Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
    • Project and maintain acceptable payroll commitments.
    • Use financial plans for spotting trends, measuring productivity and monitoring progress.
    • Control ongoing service and product margin analysis to ensure profitability.
    • Implement opportunities for managing operational costs and boosting the bottom line.
    • Develop Spa's Marketing Strategy and ensure a consistent image is being portrayed.
    • Proactive in developing publicity opportunities and effectively dealing with media.
    • Develop and maintain gracious and efficient front desk procedures.
    • Maintain and update all necessary internal and external signage.
    • Anticipate, identify and ensure customer needs are being met in the best possible way.
    • Monitor customer satisfaction with surveys, focus groups and comment cards.
    • Develop and deliver credible, competitive, value-plus service to the customer.
    • Guide staff to become caring problem solvers, cooperative, accommodating and fair.
    • Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring.
    • Develop Value Packed Proposals and maintain internal staff retention programs.
    • Implement ongoing skills training to ensure service standards are being upheld.
    • Develop and monitor Job Descriptions and Staff Goals Planning.
    • Maintain an up to date version of the Spa Procedure Manual and ensure compliance.
    • Develop and maintain Spa literature, documentation and process handling requirements.
    • Attend Management meetings and convey all relevant information throughout the Spa.
    • Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.

    New Moon Hotels, Minneapolis, MN
    2000 - 2002

    Assistant Spa Manager
    • Performed all aspects of profit and loss, including services and product revenue, controllable expense, sales mix, and financial ratio targets.
    • Ensured accurate, complete, and timely communication among various employee groups, including spa management team, therapists, spa staff, and company office personnel.
    • Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms.
    • Performed recruiting, hiring, discipline, evaluation, pay-rate adjustment, termination, training and development, and other aspects related to spa personnel.
    • Accurately measured inventory, placing order, controlling shrinkage, and ensuring professional product needed for services were stocked and orderly.
    • Ensured spa facility was cleaned and maintained for clients and employees.

    New Moon Hotels, Minneapolis, MN
    1998 - 2000

    Spa Supervisor
    • Supervised Health Club attendants.
    • Trained new team members.
    • Oversaw the maintenance and cleanliness of the club, pool area and locker rooms.
    • Provided assistance in the operation of fitness equipment.
    • Performed retail sales and the scheduling of appointments as necessary.
    • Performed other duties as assigned.


    Alcohol Awareness Certification

    Bachelor of Science Degree in Hospitality Management
    University of New York (1998)

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