123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Hotel Room Sales Manager
SUMMARY: Highly talented and resourceful Hotel Room Sales Manager with great experience in
developing and implementing total sales and marketing effort for hotels, including securing new accounts, maintaining existing accounts, and assist in executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction.
Summary of Qualifications
More than eight years experience.
Profound ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics.
Immense ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance.
Sell hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits.
Responsible for individual travel including knowledge and experience in consortium, business travel, FIT and wholesale markets.
Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.
Develop and maintain relationships with key clients in order to produce group and/ or convention business.
Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
Confirm in writing to the client all requirements via sales contract.
Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures.
Assist the Director of Sales with the implementation and achievement of the Sales Marketing plan.
Attend and represent company at trade shows and city-wide conventions.
Respond quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
New Moon Hotels, Minneapolis, MN
2000 - 2002
Assistant Room Sales Manager
Communicated accurately to operations, the details needed to satisfy contracts.
Contacted representatives from respective market segments to solicit business for the hotel.
Demonstrated positive leadership characteristics, which inspired employees.
Finalized contracts for group bookings.
Relayed accurate forecasting information for rolling forecast.
Conversed with guests and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations.
Consulted newspapers, trade journals, etc., to learn of contemplative conventions and social functions and to learn about the market and trends.
Entertained potential clients/guests.
Executed cut-off dates on group bookings.
Planned and conducted pre-cons and post-cons.
Prepared and mailed brochures, menus to prospective clients.
Analyzed requirement of function, outlined available hotel facilities and service offered and quoted pricing.
Arranged for VIP amenities to be delivered.
Assisted in planning and participating in sales blitz.
New Moon Hotels, Minneapolis, MN 1998 - 2000
Room Sales Supervisor
Ensured quality service to both customers and colleagues.
Actively promoted and sold the hotel's rooms.
Responsible for "up-selling" in order to maximize sales revenue.
Selected, trained, and assigned work to sales staff consisting of New Moon Marketing Representatives, an Administrative Aide, and secretarial staff.
Oversaw work procedures and inspected work in progress and upon completion.
Implemented and supervised the promotion and sales of New Moon Department facilities to maximize revenues.
Assisted in booking schedule.
Approved client contracts, fee waivers, and reductions.
Edited and assisted in the preparation of promotional brochures and related sales brochures.
Met and arranged meetings with prospective guests and lessees to generate business for the facilities.
Explained departmental policies on catering, ushers, security, equipment, and general use.
Alcohol Awareness Certification
Bachelor of Science Degree in Hospitality Management University of New York (1998)