Hotel Front Desk Supervisor Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

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AMY SMITH
123 Main Street � Atlanta, Georgia � 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com

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Objective: Seek the Position of Hotel Front Desk Supervisor

SUMMARY: Extremely talented Front Desk supervisor with more than six years experience in providing quality guest service within the guidelines specified by the hotel management; overseeing all Front Office operations, (Front Desk, PBX, Concierge, Bell, Door, and Valet Services); setting and maintaining high level of guest service; providing support for the line staff; providing training, coaching, counseling, and disciplining of all the front office shift employees.

Summary of Qualifications

Great ability to communicate effectively in English both oral and written form.

Excellent interpersonal skills to deal effectively with all business contacts.

Exceptional ability to maintain a professional, neat and well- groomed appearance adhering to standards.

Uncommon ability to work varied shifts to include weekends and holidays.

Solid experience in developing, implementing and evaluating guest service standards.

Strong technical knowledge of property management systems.

In-depth knowledge of PC software (Microsoft Office).

Excellent organizational skills to function effectively under time constraints, within established deadlines.

Uncommon ability to give attention to detail.

Remarkable and effective listening abilities and strong judgment skills.

Strong ability to maintain physical stamina and proper mental attitude to deal effectively with owners, guests, management, employees, and outside contacts while working under pressure and meeting deadlines.

Great ability to work indoors, with frequent cold or warm temperatures.

Professional Experience

Excellence Hotels & Towers, Minneapolis, MN
2002 - Present

Front Desk Supervisor

Oversee and supervise all duties performed by all Front Office employees.
Coach, counsel and discipline employees when necessary, using proper documentation and proper techniques.
Ensure that all Front Office employees complete their essential duties before their departure.
Ensure that all Front Office employees are posted at their stations at posted time.
Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
Assist with any scheduled shift problems on the night audit shifts.
Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.
Monitor and maintain proper Front Office operational supplies.
Accountable for meeting and coming in under payroll and expense budgets.
Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.
Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.
Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
Maintain cleanliness and organization of back office, front desk, and front desk closet.

Excellence Hotels & Towers, Minneapolis, MN
2000 - 2002

Front Desk Clerk

Greeted, registered, and assigned rooms to guests.
Verified customers' credit, and established how the customer will pay for the accommodation.
Kept records of room availability and guests' accounts, manually or using computers.
Computed bills, collected payments, and made change for guests.
Performed simple bookkeeping activities, such as balancing cash accounts.
Issued room keys and escorted instructions to bellhops.
Reviewed accounts and charges with guests during the check out process.
Posted charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Transmitted and received messages, using telephones or telephone switchboards.
Contacted housekeeping or maintenance staff when guests report problems.

Education

High School Diploma (2000)

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