Hotel Front Desk Clerk Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

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AMY SMITH
123 Main Street � Atlanta, Georgia � 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com

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Objective: Seek the Position of Hotel Front Desk Clerk

SUMMARY: Highly knowledgeable and resourceful Front Desk Clerk with more than four years experience in providing superior guest services; representing the hotel in a professional manner.

Summary of Qualifications

Thorough knowledge of daily hotel operations.

Profound knowledge of cash handling and customer service.

Exceptional ability to use computer to input and retrieve data, as well as, compile reports as requested.

Strong ability to communicate both in person and on the telephone with a wide variety of Individuals.

Strong organizational skills to determine workload in a timely manner.

Uncommon ability to work quickly and accurately under constant pressure.

Great ability to maintain confidentiality.

Exceptional skill to exercise tact and diplomacy during discussions with hotel guests who may become irate and upset.

Great ability to solve problems.

Uncommon ability to demonstrate superior guest services/relations.

Professional Experience

Excellence Hotels & Towers, Minneapolis, MN
2002 - Present

Front Desk Clerk

Register guests following correct procedures and assign rooms keeping in mind the guests' preference while trying to maximize the hotel's revenues.
Collect appropriate fees.
Book advance reservations.
Act as switchboard operator, receiving and transferring calls.
Maintain records of room assignments in order to advise housekeepers and maintenance workers.
Answer questions about services, checkout times, the local community and attractions, as well as, other matters in a public relations capacity.
Provide superior guest services.
Represent the hotel in a professional manner.
Perform all other duties as assigned.

Education

High School Diploma (2002)

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