Hotel Front Desk Clerk Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel Front Desk Clerk

SUMMARY:   Highly knowledgeable and resourceful Front Desk Clerk with more than four years experience in providing superior guest services; representing the hotel in a professional manner.

Summary of Qualifications

  • Thorough knowledge of daily hotel operations.
  • Profound knowledge of cash handling and customer service.
  • Exceptional ability to use computer to input and retrieve data,    as well as, compile reports as requested.
  • Strong ability to communicate both in person and on the    telephone with a wide variety of Individuals.
  • Strong organizational skills to determine workload in a timely    manner.
  • Uncommon ability to work quickly and accurately under    constant pressure.
  • Great ability to maintain confidentiality.
  • Exceptional skill to exercise tact and diplomacy during    discussions with hotel guests who may become irate and    upset.
  • Great ability to solve problems.
  • Uncommon ability to demonstrate superior guest    services/relations.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Front Desk Clerk
    • Register guests following correct procedures and assign rooms keeping in mind the guests' preference while trying to maximize the hotel's revenues.
    • Collect appropriate fees.
    • Book advance reservations.
    • Act as switchboard operator, receiving and transferring calls.
    • Maintain records of room assignments in order to advise housekeepers and maintenance workers.
    • Answer questions about services, checkout times, the local community and attractions, as well as, other matters in a public relations capacity.
    • Provide superior guest services.
    • Represent the hotel in a professional manner.
    • Perform all other duties as assigned.

    Education

    High School Diploma (2002)




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