123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Hotel Assistant General Manager
SUMMARY: Highly talented, knowledgeable and resourceful Hotel Assistant General Manager with huge background in consistently delivering results that contribute to the mission and overall success of hotels by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies; coordinating, directing and managing day to day operations.
Summary of Qualifications
Over eight years experience.
Great ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.
Exceptional ability to read, write and speak the English language fluently.
Deep knowledge of Spanish and Creole languages.
Strong Microsoft Office skills as well as General Brand System Knowledge.
Great experience supervising all Rooms Departments.
Huge experience in Housekeeping, Engineering, or related departments.
Thorough understanding of yield management principles.
Strong ability to manage change effectively.
Exceptional ability to provide leadership to position the property to achieve the mission.
Remarkable ability to provide leadership to the departments to achieve their goals and objectives.
Profound ability to communicate the goals and objectives and inspire employees to achieve those goals.
Sound ability to sell concepts and ideas to management, peers, and employees.
Experience making presentations in front of groups.
Remarkable ability to create courteous, friendly, professional work environment.
Exceptional ability to provide overall direction, coordination, and ongoing evaluation of operations.
Uncommon creative problem solving skills.
Immense ability to quickly evaluate alternatives and decide on a plan of action.
Work directly with the General Manger to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.
Perform goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.
Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.
Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.
Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.
Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.
Perform other duties and responsibilities as assigned.