Hotel Assistant General Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel Assistant General Manager

SUMMARY:   Highly talented, knowledgeable and resourceful Hotel Assistant General Manager with huge background in consistently delivering results that contribute to the mission and overall success of hotels by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies; coordinating, directing and managing day to day operations.

Summary of Qualifications

  • Over eight years experience.
  • Great ability to communicate, both verbally and written,    effectively with guests, vendors and co-workers.
  • Exceptional ability to read, write and speak the English    language fluently.
  • Deep knowledge of Spanish and Creole languages.
  • Strong Microsoft Office skills as well as General Brand System    Knowledge.
  • Great experience supervising all Rooms Departments.
  • Huge experience in Housekeeping, Engineering, or related    departments.
  • Thorough understanding of yield management principles.
  • Strong ability to manage change effectively.
  • Exceptional ability to provide leadership to position the    property to achieve the mission.
  • Remarkable ability to provide leadership to the departments to    achieve their goals and objectives.
  • Profound ability to communicate the goals and objectives and    inspire employees to achieve those goals.
  • Sound ability to sell concepts and ideas to management,    peers, and employees.
  • Experience making presentations in front of groups.
  • Remarkable ability to create courteous, friendly, professional    work environment.
  • Exceptional ability to provide overall direction, coordination,    and ongoing evaluation of operations.
  • Uncommon creative problem solving skills.
  • Immense ability to quickly evaluate alternatives and decide on    a plan of action.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Assistant General Manager
    • Work directly with the General Manger to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.
    • Perform goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.
    • Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.
    • Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
    • Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.
    • Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.
    • Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.
    • Perform other duties and responsibilities as assigned.

    Excellence Hotels & Towers, Minneapolis, MN
    2000 - 2002

    Operations Manager
    • Worked a required number of desk shifts each week.
    • Answered inquiries pertaining to hotel policies and services.
    • Assigned duties to staff and observed performance to ensure adherence to hotel policies and established operating procedures.
    • Provided training, including safety training, to staff as directed by the Assistant General Manager.
    • Assisted in the selection of hotel staff.
    • Maintained accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
    • Assisted Assistant General Manager in conducting staff meetings.
    • Received and resolved guest complaints and employee issues.
    • Performed functions of the Assistant General Manager in their absence.
    • Adhered to all franchise and company procedures and regulations as well as standard operating procedures.
    • Covered shifts in all departments as scheduled by the Assistant General Manager.
    • Corresponded with group and travel agents to answer special requests for rooms and rates.
    • Assisted with sales and marketing efforts as directed.
    • Assisted Assistant General Manager in annual wage scale surveys; ensured employee wages follow wage and salary guidelines.
    • Performed other duties as assigned.

    Excellence Hotels & Towers, Minneapolis, MN
    1998 - 2000

    Assistant Manager
    • Ensured group specifics as well as individual guest request are met daily and VIP's are checked in and proper amenities distributed.
    • Supported and led Front Desk, Bell Desk, Health Club and Guest Services associates.
    • Ensured all associates followed and practiced department and hotel service, such as check in procedures, professional telephone etiquette, reservations, etc.
    • Performed word processing, data entry and other miscellaneous duties as delegated by the Operations Manager.
    • Supplied ordering and inventory.
    • Ensured that Photocopying, filing, label printing were done.
    • Completed morning or evening Front Office reports.

    Education

    Bachelor of Science Degree in Business Administration
    University of New York (1998)




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