123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Grocery Store Manager
SUMMARY: Exceptionally talented, knowledgeable and resourceful Grocery Store Manager with great experience in directing and managing store staff to protect company assets, maintaining store conditions, presentation, maximizing sales and gross profits, customer relations, associate relations through proper controls such as sanitation, merchandising, payroll and record keeping.
Summary of Qualifications
Over eight years experience.
Strong ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
Exceptional ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Great knowledge of cash handling procedures including cashier accountability and deposit control.
Remarkable ability to perform IBM cash register functions to generate reports.
Huge knowledge of inventory management and merchandising practices.
Sound and effective oral and written communication skills.
Profound and effective interpersonal skills.
Uncommon knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
Exceptional knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.).
Excellent organization skills with attention to detail.
Strong ability to solve problems and deal with a variety of situations where limited standardization exists.
Strong ability to write routine reports and correspondence.
Uncommon ability to speak effectively before groups of customers or associates of organization.
The Place Grocery Store, Minneapolis, MN 2002 - Present
Maintain store conditions per company standard.
Maximize store sales.
Develop and maintain a team concept to improve associate morale, communication, and ultimately, working conditions.
Maximize store profits and gross profit margins.
Achieve and surpass productivity and payroll goals in each department.
Control and execute shrink standards.
Comply with company and governmental sanitation standards.
Ensure proper inventory levels and controls.
Establish and maintain a working relationship with all support staff and supervisors.
Manage the recruitment, development, training and counseling of all associates.
Manage others and adhere to company human resource and personnel policies as well as state and federal laws.
Maintain an ongoing awareness of competitive activity in the immediate marketing area.
Ensure proper usage compliance and handling of all supplies.
Ensure proper maintenance and safe use of equipment.
Establish community involvement.
Manage, supervise and provide leadership to approx. 100-125 team members in the store.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
The Place Grocery Store, Minneapolis, MN 2000 - 2002
Supported and assisted the Store Manager in all areas of store operation.
Drove great customer service throughout the store.
Hired, trained and developed Team Leaders and Assistant Team Leaders.
Helped with overall store merchandising plans.
Helped maintain strong store morale.
Assisted the Store Manager to meet and exceed financial targets.
Supported and sustained Store, Regional and National policies and programs.
Supported and transferred to metro area stores as needed.
Completed specials projects as assigned.
The Place Grocery Store, Minneapolis, MN 1998 - 2000
Store Management Trainee (under supervision)
Assisted in recruiting, interviewing, hiring, training and coaching store team.
Controlled expenses, shrinkage and inventory levels in the store.
Provided a clean, fun and safe environment for employees and customers.
Assisted in ordering products.
Stocked shelves, set plan-o-grams and created promotional displays.
Assisted in managing the profitable operation of the store.
Performed all opening and closing procedures.
Implemented all operational and merchandising direction that was communicated from the Store Support Center.
Maintained a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers.
Oversaw the work of sales and related workers, such as retail salespersons, cashiers, customer service representatives, stock clerks and order fillers.
Bachelor's Degree in Business Administration University of New York (1998)