AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Seek the challenging and exciting position of Dispatcher with a public service where there is need for efficient, effective and accurate receipt and transmission of messages and information
An extremely gifted Dispatcher with huge experience in performing specialized emergency radio and communications work; receiving incoming calls on emergency 911 lines, dispatching applicable personnel; Operating a computer terminal connected to Criminal Information Network (CIN) and National Crime Information Center (NCIC); dispatching units or representatives from fire departments, rescue squads, animal control, public utilities, etc.
Summary of Qualifications
More than five years experience.
Strong ability to understand the organization, policies, operating procedures, and methods of the department to be assigned.
Remarkable ability to operate base radio equipment, automatic switchboards, and monitoring equipment.
Strong ability to understand and follow moderately complex oral instructions in the English language.
Profound ability to remain calm and effective under heavy work load and emergency situations.
Immense ability to speak with a clear, well modulated voice.
Sound ability to write legibly using proper sentence structure, grammar, punctuation, and spelling.
In-depth ability to obtain and act on information quickly and accurately.
Profound ability to respond to aural or visual signals.
Exceptional ability to communicate orally, in the English language using a telephone and radio.
Great ability to comprehend and make inferences from written material.
Immense ability to learn job-related material primarily through oral instruction and observation.
Uncommon ability to operate keyboard devices such as a CRT, PC, etc.
Sound ability to remain in a sitting position for extended periods of time.
Excellent inter-personal skills
Professional Experience
City of New York, NY 2000 - Present
Communications Dispatcher
Operate base radio and maintain radio contact with mobile units or other fixed station units on an assigned frequency.
Transmit messages and ensure accurate receipt and understanding.
Receive telephone calls from the public and follow through by relaying information to appropriate persons for action.
Receive radio calls from field units, transmit messages via radio or telephone, and make inquires to obtain requested information or services.
Log information relating to calls received over the telephone or transmitted by radio.
File data and perform other routine clerical tasks.
Answer telephone calls for paging and perform paging functions.
Maintain status board showing current activity of all mobile units.
Page division employees using personal paging equipment ("beepers").
Monitor alarms and notify proper agencies when necessary.
Enter and update information on a CRT.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
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