AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Seek the Challenging Position of Customer Service Representative
A gifted Customer Service Representative with huge experience in performing office support duties which involve providing information to the public, receiving payments, addressing customer complaints, preparing and maintaining records within the Finance Department, and performing other duties as required.
Summary of Qualifications
More than eight years experience.
Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage.
Sound knowledge of basic business arithmetic; techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment.
Uncommon knowledge of practices and procedures related to the accounting for cash receipts and the maintenance of revenue accounts.
Great knowledge of the procedures of a City government.
Profound skill in using spreadsheets and word processing software packages, organizing data and materials, and preparing reports and documents and in entering data accurately and efficiently.
Immense ability to type accurately at a rate of 40 w.p.m.; use 10-key calculator by touch; interact tactfully and effectively with members of the public, co-workers and managers.
Strong ability to interpret, apply and explain applicable codes, ordinances, policies and procedures; research information and solve customer service problems.
Exceptional ability to enter data accurately and efficiently into appropriate data system; make accurate arithmetic calculations and maintain accurate records and files.
Proven ability to receive cash and make change; balance cash and receipts and maintain accurate financial records and documentation.
Uncommon ability to understand and carry out written and oral instructions; perform detailed clerical work and maintain attention to detail despite frequent interruptions.
Immense ability to establish and maintain effective working relationships with those contacted in the course of the work.
Professional Experience
City Finance Department, Tarrytown, NY 2003 - Present
Customer Service Representative
Greet public in person and over the telephone.
Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.
Explain policies, regulations and rate structures.
Receive and process applications and payments to the City for services, licenses, permits and fees.
Make change and issue receipts.
Open and close accounts.
Post payments to the proper account.
Process adjustments, returned checks and refunds.
Count cash.
Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets and other records.
Research and resolve account and billing problems.
Set up and maintain various files, records and registers.
Complete a variety of forms and prepare account summaries and reports.
File forms and records.
Make photocopies and operate a variety of standard office machines.
Open, date-stamp and process incoming mail.
Prepare correspondence and perform various other clerical and administrative duties for the Finance Department.
Complete special projects as assigned by the Utility Billing Supervisor.
City Finance Department, Tarrytown, NY 1997 - 2003
Receptionist/Clerk Typist
Responded to inquiries from clients and public about senior services.
Assessed needs of clients and refer them to appropriate services available throughout the community.
Answered the telephone and transferred calls to the appropriate individuals, divisions or department.
Took telephone messages for the staff.
Greeted visitors to the facility, answered questions and directed them to the appropriate individuals.
Typed a variety of forms, letters, reports and memos.
Received and distributed mails.
Organized and maintained office files and records.
Copied and maintained Real Estate Declaration (RED) files.
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