123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Clothing Store Manager
SUMMARY: Top notch Clothing Store Manager with huge experience in providing professional and positive leadership that creates and encourages an environment of teamwork and mutual respect, where both customers and associates are valued; driving sales by providing an excellent shopping experience for the customer; ensuring that the store fulfills established financial goals and objectives and meets operational and merchandising standards by following Company guidelines, policies, and procedures.
Summary of Qualifications
Over twelve years experience.
Strong ability to focus on the customer's total experience.
Exceptional ability to demonstrate leadership of associates through positive professional conduct.
Uncommon knowledge and ability to conduct store business with integrity, and personally adhere to established policy and procedure.
Profound ability to organize, prioritize and balance the functions of the business as required.
In-depth time management skill.
Remarkable ability to encourage diversity, mutual respect, and teamwork.
Strong ability to train, mentor, and coach other associates to develop their talents and skills.
Exceptional ability to effectively communicate with supervisors, peers, subordinates, and customers.
Strong ability to motivate self and others.
Exceptional ability to resolve issues and conflicts fairly, consistently, and promptly.
Great ability to work effectively under pressure.
Metro Exquisite Clothing, Minneapolis, MN 2002 - Present
Create an outstanding store environment where the Customer enjoys shopping and the associate enjoys working.
Hire outstanding individuals in every position and provide the training and development to make each associate successful in serving the customer and performing their duties in the store.
Communicate and effectively manage all Company programs and store activities.
Ensure a premier level of internal and external customer service.
Create a positive working environment for all store associates by valuing and encouraging diversity, mutual respect, and teamwork.
Achieve sales, shrinkage, expense, and profit goals.
Ensure that total store operations are carried out in accordance with established standards, policies, and procedures.
Execute and maintain merchandise presentation and housekeeping standards in all areas.
Direct loss prevention and safety activities to protect company assets and ensure the safety and security of associates and customers.
Ensure that the store is adequately staffed with qualified individuals at all times.
Ensure that all associates receive effective training and continual feedback through coaching, counseling, and recognition.
Provide ongoing performance management for all associates, and invite associate comments and interaction.
Identify and develop associates for promotional opportunities and future assignments to meet current and future business needs.
Represent the Company and the store in the local community, and create an ongoing mutually beneficial civic relationship.
Perform other duties as may be assigned.
Metro Exquisite Clothing, Minneapolis, MN 1998 - 2002
Assistant Store Manager
Created a customer focused store environment through leadership and example.
Created a positive working environment for all store associates by valuing and encouraging diversity, mutual respect, and teamwork.
Represented the company and the store in the local community.
Planned, prioritized, and balanced the functions of the business as required to meet objectives.
Implemented assigned company programs and activities.
Achieved results through timely completion of assigned tasks and activities.
Supported attainment of store sales and shrinkage objectives.
Ensured that total store operations are carried out in accordance with established standards, policies, and procedures.
Protected company assets and ensured a safe work environment by adhering to established Loss Prevention policies, programs, and procedures.
Provided direct and indirect supervision of assigned areas, activities, and tasks.
Accounted for ad sets, permanent markdowns, merchandising, recovery, and maintaining store cleanliness as assigned.
Ensured that total store operations are carried out in accordance with established standards, policies and procedures.
Ensured that all associates in assigned areas receive effective training and continual feedback through coaching, counseling, and recognition.
Trained, mentored, and coached associates to develop their talents and skills.
Worked in partnership with Store Manager on performance management, progressive discipline, and conflict resolution.
Exel Clothing Inc., Minneapolis, MN 1996 - 1998
Customer Service Supervisor
Assisted in training all cashiers in all front-end policies and procedures, including training of new cashiers and cross training of other associates.
Assisted in communicating all information to cashiers regarding special promotions and sale items.
Expedited front lines, directed flow of customers, and ensured that each customer received outstanding customer service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Authorized and ensured validity of customer returns, exchanges, check authorizations, and voids.
Oversaw compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
Provided orderly maintenance of front-end equipment and supplies.
Accurately and efficiently rung up sales and accurately maintained all cash and media at the registers.
Communicated customer requests to management.
Entered all media from register into tally program.
Maintained orderly appearance of register area and supplies stocked.
Performed any other tasks as assigned from time to time by any manager.
Exel Clothing Inc., Minneapolis, MN 1994 - 1996
Retail Sales Person
Ensured that customers have a rewarding experience that kept them coming back time after time.
Demonstrated excellent customer service skills, meeting hourly selling and expressed credit goals.
Provided product knowledge to customers and worked as part of a team to meet individual, department and store objectives.
Bachelor of Science Degree in Business Administration University of New York (1996)