AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Seek the Challenging Position of Bill Collector
A highly talented Bill Collector with huge experience in locating and notifying customers of delinquent accounts by mail, telephone, or personal visit to solicit payment; receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
Summary of Qualifications
More than eight years experience.
Profound knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Sound knowledge of word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Remarkable knowledge of economic and accounting principles and practices.
Excellent ability to persuade others to change their minds or behavior.
Profound ability to communicate effectively in writing and speaking.
Strong ability to add, subtract, multiply, or divide quickly and correctly.
Sound ability to speak clearly so others can understand you.
Excellent knowledge and understanding of French and Spanish languages.
Professional Experience
Credit Solution Network, Tarrytown, NY 2002 - Present
Bill Collector
Make at least 100 calls per day to clients/debtors.
Confer with clients/debtors by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine appropriate strategy.
Generate payments from clients/debtors.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Locate and notify clients/debtors of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.
Negotiate credit extensions when necessary.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when clients/debtors fail to respond to collection attempts.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors.
Persuade clients/debtors to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Receive payments and post amounts paid to clients/debtors accounts.
Record information about financial status of clients/debtors and status of collection efforts.
Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Advise clients/debtors of necessary actions and strategies for debt repayment.
Drive vehicles to visit clients/debtors, return merchandise to creditors, or deliver bills.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Rainbow College, Tarrytown, NY 1997 - 2002
Financial Support Clerk
Matched invoices to purchase orders for posting payment information; compared invoices to purchase orders to identify problems regarding terms, quantity/price discrepancies or special handling; contacted vendors or College departments to resolve problems involving price/quantity discrepancies on purchases; ensured available discounts are taken.
Matched change orders to purchase orders, making appropriate corrections.
Reviewed processed invoices and credit memos for correctness; sorted invoices and credit memos into batches for computer entry, calculating control totals and recording batch information on control sheet.
Highlighted relevant payment data on invoice for entry into computer system and distributed invoice copies according to departmental procedures.
Entered invoice and credit memo data into computer system.
Reviewed computer generated invoice batch edit sheets for errors; resolved errors; entered corrections into computer system.
Identified and resolved problems concerning distribution of charges to College departments, documenting action taken.
Mailed copies of invoices to appropriate departments.
Education
New York University, NY Associate Degree in Accounting (1997)
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